How to File a Consumer Complaint Online in India
The need to understand how to file a consumer complaint online in India has become essential in 2025, especially as digital transactions and online purchases continue to surge. Whether you’ve received a defective product, experienced poor service, or encountered fraudulent practices, filing a complaint through India’s digital consumer protection portals is now easier than ever.
This guide outlines the official process, platforms, required documents, and tips to claim compensation successfully under the Consumer Protection Act, 2019.
Step-by-Step Process: How to File a Consumer Complaint Online in India
1. Register on the National Consumer Helpline (NCH)
- Visit consumerhelpline.gov.in
- Create an account using your email and mobile number
- Verify your identity and log in to the platform
- Alternatively, you can file complaints using the UMANG App or the NCH WhatsApp number: 8800001915
2. Fill in the Complaint Form
Once logged in:
- Choose the product or service category
- Describe the issue clearly (e.g., delay in delivery, defective product, hidden charges)
- Upload supporting documents like the invoice, screenshots, communication records, and photos
- Mention the resolution you seek: refund, replacement, or compensation
3. Use the eDaakhil Portal for Legal Escalation
If the issue is unresolved through NCH mediation, proceed to the eDaakhil portal, which allows consumers to file legal complaints with the appropriate forum:
| Claim Value | Forum |
|---|---|
| Up to ₹1 crore | District Consumer Disputes Redressal Commission |
| ₹1 crore – ₹10 crore | State Consumer Disputes Redressal Commission |
| Above ₹10 crore | National Consumer Disputes Redressal Commission |
You can file the complaint, submit documents, pay fees, and track the case online.
Required Documents to File a Consumer Complaint Online
To file your complaint successfully, prepare the following documents:
- Proof of purchase (invoice or bill)
- Warranty or service agreement (if available)
- Evidence of communication with the seller
- Government-issued ID for identification
- Proof of payment (bank statement, UPI screenshot)
Make sure all documents are clear, readable, and relevant.
Consumer Court Filing Fees in India (2025)
The fee to file a complaint in a consumer court is minimal and based on your claim amount:
- Claims up to ₹5 lakh: No fee
- ₹5 lakh – ₹50 lakh: ₹200 to ₹2,000
- ₹50 lakh and above: ₹5,000 to ₹7,500
Payments are made online through the secure eDaakhil portal.
Can I File a Complaint Against Online Sellers Like Amazon or Flipkart?
Yes. If you’ve had issues with an e-commerce platform such as Amazon, Flipkart, Myntra, or Snapdeal, you can file a complaint on both NCH and eDaakhil. Be sure to:
- Select “E-commerce” as the category
- Upload your order receipt and communication screenshots
- Specify the problem and the resolution you seek
What Happens After Filing a Consumer Complaint?
After submission:
- You will receive a complaint reference number
- You can track the status via the NCH dashboard or WhatsApp
- If escalated to a consumer court, hearings may be scheduled based on the forum’s backlog
- The forum can order a refund, replacement, or compensation
Compensation You Can Claim Under Consumer Protection Act, 2019
You may be eligible for the following:
- Full or partial refund of the product/service cost
- Compensation for financial loss or inconvenience
- Legal expense reimbursement
- In serious cases, punitive damages
Clearly specify your compensation demand while filing your complaint.
Consumer Support Helpline Numbers (India 2025)
- Toll-Free Helpline: 1915
- WhatsApp Support: 8800001915
- Email: contact@consumerhelpline.gov.in
- Available 8 AM – 8 PM (Monday to Saturday)
Frequently Asked Questions (FAQs)
1. How do I file a consumer complaint online in India?
You can register your complaint via consumerhelpline.gov.in or the eDaakhil portal. Provide product details, evidence, and a clear explanation of your issue.
2. Can I file a consumer complaint without a lawyer?
Yes. The platforms are designed for consumer use. No legal representation is required, especially for basic complaints.
3. What is the time frame for resolving consumer complaints?
Resolutions may take 30 to 120 days, depending on the complexity and whether the issue is resolved through mediation or escalated to court.
4. Is the eDaakhil platform available in all Indian states?
Most states have adopted eDaakhil. Availability may vary, so check your district’s commission status on the portal.
5. Can I get compensation through consumer court?
Yes. You can claim compensation for financial or emotional loss, legal costs, and punitive damages if applicable.
- National Consumer Helpline (NCH)
- eDaakhil Consumer Grievance Portal
- Consumer Protection Act, 2019 Overview
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